When you're booking with us, whether it's person, online or over the phone, we'll always give you a clear breakdown of exactly what fees are involved. The total you pay to receive your tickets is usually made up of:
•The face value of each ticket
•The booking fee for each ticket
We do everything we can to keep our fees as low as we can, while still being able to offer you the best possible service and selection of events.
This is the base cost of your ticket, set by the promoter/event organiser /venue – we're not involved in deciding the price, but it's usually based on the costs involved in presenting the event.
This is the only part of the booking that we keep – the face value goes straight to the promoter/event organiser /venue. These charges help us to cover the costs involved in selling and distributing tickets such as the costs of running the ticketing software and computer network, operating our box office and call centre, as well as marketing the event. The booking fee can vary depending on the event – we agree the amount charged with the venue or promoter/event organiser /venue, based on the costs involved in them putting the show on and us organising the tickets. This per ticket fee is often based on a percentage of the ticket price. At SIV Tickets we refer to this as a booking fee.
The ASA (Advertising Standards Agency ) have recently made it very clear via their CAP (Committee of Advertising Practices) compliance arm that any and all fees must be advertised and otherwise made clear to the customer up front. A full explanation of this is available here http://www.legislation.gov.uk/uksi/2012/3110/made
Please note that once the sale has been confirmed, there will be no refund or exchange available from this point, unless there is a cancellation of the event.
All tickets are sold subject to our Terms and Conditions