If you are booking your tickets online follow these steps:
You can buy tickets online by clicking on the ‘BUY TICKETS’ button on the relevant event page. Please note, for new on sales this link will only become active at the advertised on sale time. If you visit this page before the on sale time, please ensure that you refresh the event page. Online sales are processed in real time, which means you will have the same access to tickets as customers booking in person or over the phone.
Once you click on the ‘BUY TICKETS’ button you are entering the online ticket system where you will be required to enter your username and password. If you haven't booked online with us before then you will need to create a new account with a username and password.
Once you select your seats your tickets will be held for 20 minutes while you process the booking. Once you fill out all the details and you submit your request you will be sent a booking confirmation to your email address - unless you receive this confirmation we have not received your order.
We also advise setting up an account in advance on big on sales as this will save you time when booking as the system can be very busy at the time of an on sale.
If you have previously booked online you will need to enter your username and password.
If you have forgotten your password you can click on the forgotten password link where you will be emailed a reminder.
When making a booking please use only the card holders details to create the order, tickets can be posted only to the cardholders address and collections made only by the cardholder on
production of the card used and confirmation email.
The maximum number of tickets that can be purchased is usually six, but this can vary between 4 and 20 dependant upon the show.
Select Your Own Seat
For some of our events you will have the ability to select your own seat. When using this facility, you are unable to select a group of seats that will mean one seat is left on its own as a 'single seat' to sell. If you do not wish to select your own seat you will have the option to purchase the 'best seat available'.
If you are purchasing concessionary tickets you may be asked to provide evidence that you are entitled to purchase tickets at the concessionary rate when your tickets are checked as you enter the venue - if you are unable to provide this evidence you will not be admitted into the venue and will be required to purchase tickets at full price. Please note that the age at which a child qualifies for concessionary rates varies from event to event, therefore please check the age limit on the specific events page before booking.
Tickets booked online will either be posted, held at the venue for collection or mailed registered post depending on the show and/or the tickets purchased - this will be confirmed to you when your booking has been processed in the confirmation email. Please note that we are unable to post by special delivery to countries outside of the UK, you must therefore arrange to collect tickets.
Please note that we are unable to post by special delivery to countries outside of the UK, you must therefore arrange to collect tickets (if the are no collection facilities available for an event an option to post out tickets by International Signed for will be given and this option must be selected by all overseas customers).
Standing tickets purchased online or through the credit card hotline are subject to special delivery charge of £4.80 per order. However, if your ticket is a new style ticket and has a bar code printed on it you do not have to use special delivery and you will be given alternative options.
Should you encounter any problems whilst booking online you should be given an error number along with a contact phone number and email address - please be aware that it may not always be possible to rectify a problem immediately - should you encounter a problem online whilst booking for a popular show it would be advisable to try and book over the phone with the Box Office on 0114 223 3777.
If you have any comments about the service or your online booking experience please let us know - it is only through your feedback that we can improve the service and deliver the type of service you require.
For more information contact firstname.lastname@example.org