Conditions of Sale
These terms and conditions contain legal obligations. Please read these terms and conditions carefully before using this site.
SIV Tickets (Agent) sells tickets on behalf of promoters, venues, festivals and events which means SIV Tickets (Agent) does not set the ticket prices or determine seating locations. Policies are set by promoters, venues, festivals and events, that prohibit SIV Tickets from issuing exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets.
When you receive your tickets, please keep them in a safe place. Please note that direct sunlight or heat can sometimes damage tickets. When buying tickets via SIV Tickets (Agent) we reserve the right to limit the number of tickets you can buy for each event.
From time to time, events are cancelled or rescheduled by the promoter, performer or venue for a variety of reasons. If the event is cancelled, please contact us for information on receiving a refund. If the event was moved or rescheduled, the venue or promoter may set refund limitations. In all situations the fees paid to SIV Tickets (Agent) are non refundable.
Tickets sent via Standard Mail should arrive within 10 working days.
If you have a query re your ticket booking then please contact us at the address provided.
Ticket Terms and Conditions
All tickets sold to you are sold by the SIV Ltd (company number 2226575 who’s registered office is Riverside East, 2 Millsands, Sheffield, S3 8DT trading as “SIV Tickets” (Agent) in it’s capacity as the sales agent for the promoter and event organiser identified on the events detail pages and on the face of the ticket. Your contract is at all times with the event promoter.
The ticket remains the property of the organisation for whom SIV Tickets has sold the ticket.
Tickets are non refundable or exchangeable except in the event of cancellation.
The venue management reserves the right at their sole discretion to refuse admission and in this instance a refund may be offered at the sole discretion of the event promoter.
This ticket can only be purchased for personal use only, and not purchased as part of any form of business or commercial activity, the ticket may not be resold or offered for resale by anyone whether at a premium or otherwise.
Resale or attempted resale at a price higher than face value is grounds for cancellation without notice or refund.
The venue, promoter or producer and its affiliates, successors, or assigns may enforce these terms in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999 (the Act). Except as provided above, this agreement does not create any right enforceable by any person who is not a party to it under the Act, but does not affect any right or remedy that a third party has which exists or is available apart from that Act.
It is your responsibility to ascertain whether an event has been cancelled and the date and time of any rearranged event.
If an event is cancelled it is the responsibility of the event promoter to provide SIV Tickets (Agent) with requisite funds to refund the face value of tickets to the customer. SIV Tickets (Agent) will refund customers on behalf of the event promoter within 28 days of receiving the relevant funds. In the event that funds are not received then SIV Tickets will direct customers to contact the promoter directly to arrange refunds. This does not affect your statutory rights.
This ticket is issued subject to the Rules and Regulations of the venue, promoter or producer. Full details are available at the venue box office. Breach of any of these Rules and Regulations or any unacceptable behaviour likely to cause damage, nuisance or injury shall entitle the venue, promoter or producer to eject you from the venue.
Every effort to admit latecomers will be made at a suitable interval, but admission cannot always be guaranteed. Latecomers not admitted are in no way entitled to a refund; always allow sufficient travelling time to the venue.
It is your responsibility to check your tickets; mistakes cannot always be rectified.
We will not be responsible for any tickets that are lost or stolen.
Tickets are sold subject to the venue, promoter or producers right to alter or vary the bill due to events or circumstances beyond its reasonable control without being obliged to refund monies or exchange tickets.
The venue, promoter or producer reserves the right to provide alternative seats to those specified on the ticket at their discretion.
Some events sold via SIV Tickets may be filmed or photographed for promotional purposes. Please check with the event organizer or the duty manager at the event if this would present a problem to you as the customer.
Pass-outs and re-admissions are at the sole discretion of the venue, promoter or producer.
Tickets will usually be sent on the next working day after you have booked. In some cases tickets are not sent until two weeks before the event at the promoters request, should this be the case this will be clearly stated in the event listing and on your email confirmation.
No parties shall have any further liability beyond the face value of the ticket.
English Law governs all of these terms and conditions.
Terms of Website Use
Information About Us
This website is a site operated by SIV ("We"). We are registered in England and Wales under company number 2226575 and have our registered office at Riverside East, 2 Millsands, Sheffield, S3 8DT. Our VAT number is 471029758.
Accessing our Site
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.
When using our site, you must comply with the provisions of these terms.
You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
Intellectual Property Rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
Reliance on Information Posted
Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.
Although care is taken to ensure that the information on the SIV Tickets website is accurate and up to date, SIV cannot accept responsibility for any mistakes or omissions.
In particular, part of the information on this site is supplied by third parties, including material that has been supplied by each event promoter. Event details and seating plans may change. No reliance should therefore be made upon the content of this website.
As ticket availability can change quickly, please contact us by telephone to confirm availability for any particular event.
Any bookings made with SIV Tickets (whether in person, online or by telephone) are subject to SIV Tickets usual booking terms, which can be seen by clicking here.
This website contains several links to other websites. A link does not constitute any endorsement by SIV Tickets or SIV of the organisation promoted on the linked site, its products or services. SIV Tickets and SIV does not have any control over such linked sites or the content of them and cannot accept any responsibility for them.
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
• All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
• Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including:
whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
Information About You and Your Visits to our Site
Transactions Concluded Through our Site
Contracts for event tickets, memberships or facilities bookings formed through our site or as a result of visits made by you are governed by our terms and conditions , and any tickets issued are subject to the conditions printed on them.
You must be over 18 to conclude a contract through our website.
Uploading Material to our Site
Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the content standards set out below. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.
Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.
We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out below.
You may use our site only for lawful purposes. You may not use our site:
You also agree:
Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical). Interactive services may not be suitable for use by children or vulnerable adults.
We are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
These content standards apply to any and all material which you contribute to our site, and to any interactive services associated with it.
You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.
Contributions must not:
Viruses, Hacking and Other Offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs, time bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
Linking to our Site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page without our permission. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy above.
If you wish to make any use of material on our site other than that set out above, please address your request to firstname.lastname@example.org.
Links from our Site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Suspension and Termination
We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
Jurisdiction and Applicable Law
The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.
If you have any concerns about material which appears on our site, please contact email@example.com.
Thank you for visiting our site.